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Shipping policy

Last Updated: September 22, 2026

At Stem & Cellar, every arrangement is handcrafted to order, and many of our gifts include alcohol sourced from licensed suppliers. This policy explains where we deliver, how long delivery takes, what it costs, and the specific requirements that apply to gifts containing alcohol.

Delivery Areas

Stem & Cellar currently delivers within Victoria only. We intend to expand our delivery area to other Australian states and territories over time, and any such expansion will be reflected on our website prior to taking effect.

Delivery Cost

Delivery is currently free on all orders within our delivery area.

Order Preparation & Lead Times

Every Stem & Cellar arrangement is carefully assembled and styled to order rather than pulled ready-made from stock, which is why we do not currently offer same-day delivery.

  • Orders are generally prepared within 48 hours of successful payment confirmation.
  • During peak gifting periods (Mother's Day, Valentine's Day, Christmas, and other end-of-year celebrations), additional preparation time may apply. We encourage customers to order early during these periods to avoid disappointment.
  • At checkout, you will be asked to select a preferred delivery date and time. All orders require a minimum of three (3) business days' preparation and delivery lead time from the date the order is placed, regardless of the time of day the order is submitted.
  • Deliveries are carried out Monday to Friday only. No deliveries or trading take place on Good Friday, ANZAC Day, or Christmas Day. If a selected date falls on a weekend or one of these excluded days, you will be prompted to choose an alternative date.
  • Preferred delivery times are a request only and are not guaranteed. Final delivery timing remains subject to the availability and schedule of our third-party courier partner, and may also be affected by courier delays, public holidays, weather events, or other circumstances outside our control. Stem & Cellar is not responsible for delays caused by third-party delivery providers.

Order Tracking

You will receive a shipment confirmation email with your tracking number once your order ships.

Address Accuracy & Re-delivery

Please double-check recipient details at checkout. Customers are responsible for providing an accurate delivery address, correct recipient details, and any relevant delivery instructions, along with an address where someone suitable can accept the delivery.

Providing incorrect or incomplete delivery addresses may result in carrier return-to-sender fees or delayed transit. Re-delivery fees resulting from recipient absence or incorrect address details will be charged to the customer.

Alcohol Delivery Requirements

Some Stem & Cellar arrangements include alcohol. Alcohol is sold exclusively as a curated component of a genuine gift hamper or arrangement (combined with flowers), and is never supplied as a standalone product. Individual hamper alcohol volumes comply with legal caps, with a maximum of 2 litres of liquor per gift package. Alcohol products are sourced from licensed suppliers and delivered in their original, unopened manufacturer packaging; the floral component is a decorative presentation and may be removed before the alcohol product is opened.

By placing an order containing alcohol, the purchaser confirms that both the purchaser and the intended recipient are 18 years of age or older, and that the order is not intended for a person under 18. Stem & Cellar is not responsible for incorrect recipient details supplied by the purchaser, and reserves the right to cancel an order if age requirements cannot be verified.

The following conditions apply to every alcohol delivery:

  • Strictly 18+ only. Both the purchaser and the recipient must be at least 18 years of age.
  • ID checks on delivery. Couriers are instructed to conduct age verification (such as an ID25 check) at the point of delivery. Valid photographic identification may be requested.
  • No unattended delivery. Alcohol gifts cannot be left in an unattended safe place or at a front door, and cannot be delivered to a person who appears to be intoxicated. If no one 18 or older is home to accept and sign for the package, or if valid proof of age cannot be shown, delivery will be refused and the package rerouted to a local collection point or re-delivered in accordance with our courier's terms. Additional delivery fees or redelivery charges may apply where delivery cannot be completed for these reasons.

Delivery Restrictions

Alcohol-containing products may be subject to delivery restrictions depending on location, state or territory requirements, courier requirements, or other legal obligations. Stem & Cellar reserves the right to refuse or cancel orders where delivery cannot be completed in accordance with applicable laws and liquor licensing requirements.

Liquor Licensing Acts

Liquor licensing legislation in Australia is state and territory based:

  • New South Wales: Liquor Act 2007 — it is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years.
  • Victoria: Under the Liquor Control Reform Act 1998, it is an offence to supply alcohol to a person under the age of 18 years (penalty exceeds $19,000), or for a person under 18 to purchase or receive liquor (penalty exceeds $800).
  • Western Australia: Liquor Control Act 1988 — it is an offence to sell or supply liquor to a person under 18 on licensed or regulated premises, or for a person under 18 to purchase or attempt to purchase liquor on licensed or regulated premises.
  • South Australia: Liquor Licensing Act 1997, Section 113 — liquor must not be supplied to persons under 18.
  • Queensland: Liquor Act 1992 — it is an offence to supply liquor to a person under 18.
  • Australian Capital Territory: Under the Liquor Act 2010, a person must not sell or supply liquor to a person under 18 on licensed premises or in a public place. Maximum penalty $5,500.
  • Tasmania: Under the Liquor Licensing Act 1990, it is an offence for liquor to be delivered to a person under 18 (fine not exceeding 20 penalty units), or for a person under 18 to purchase liquor (fine not exceeding 10 penalty units).

Contact Us

If you have questions regarding alcohol delivery, responsible service, or your order, please contact:

Stem & Cellar
Melbourne, Victoria, Australia

PO BOX 467, Greensborough VIC 3088

Email: info@stemandcellar.com